Customer Fulfilment Coordinator

4 weeks ago

Folkestone, Kent, United Kingdom Church & Dwight Full time

Job Title: Customer Fulfilment Coordinator

Job Summary:

We are seeking a highly organised and customer-focused individual to join our team as a Customer Fulfilment Coordinator. As the main point of contact for internal and external stakeholders, you will be responsible for providing excellent customer service and ensuring seamless order management across Europe.

Key Responsibilities:

  • Manage daily order entry onto SAP, ensuring order validity and confirming back on customer portal.
  • Obtain Automatic Shipping notes on behalf of third-party distributors.
  • Control order release to third-party distribution companies to meet customer delivery dates.
  • Ensure effective communication on specific requirements with third-party distribution partners.
  • Control customer invoice queries and investigate non-compliance issues.
  • Liaise with third-party distributors to obtain evidence for investigations.
  • Work closely with finance and maintain effective communication of stock with Account Managers.
  • Support colleagues within the customer service team and provide backup support on all customers.

Requirements:

  • Digitally competent and confident.
  • Good knowledge of MS Office programs, especially Outlook, Word, and Excel.
  • Knowledge of data entry into business systems, with SAP experience in Sales and Materials Management modules an advantage.
  • Positive attitude and enthusiasm towards problem-solving.
  • Excellent interpersonal skills, both written and verbal communication.
  • Capable of relaying information effectively externally to customers and internally to colleagues.
  • Numerate, confident, and accurate with figures, with a strong attention to detail and capability to self-check work.
  • Self-motivated, proactive, and able to manage workload effectively.
  • Strong team work ethic.

Working Hours: 37 hours per week, Monday to Thursday 9am-5pm and Friday 9am-4:30pm. Flexibility outside of these hours may be required to meet the needs of the role, with occasional business travel required.

Benefits: Competitive package, including 24 days annual leave, pension matched up to 9%, discretionary annual bonus, and membership of a health cash plan.

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