Customer Fulfilment Coordinator

1 month ago

Folkestone, Kent, United Kingdom Church & Dwight Full time

Job Title: Customer Fulfilment Coordinator

Job Summary:

We are seeking a highly organised and customer-focused individual to join our team as a Customer Fulfilment Coordinator. As the main point of contact for internal and external stakeholders, you will be responsible for providing excellent customer service and ensuring the smooth operation of our order management process.

Key Responsibilities:

  • Manage daily order entry onto SAP, ensuring the validity of orders and confirming back on customer portal.
  • Obtain Automatic Shipping notes on behalf of third-party distributors.
  • Control the release of orders to third-party distribution companies to ensure customer delivery dates are met.
  • Ensure effective communication on specific requirements, including short lead time orders and stock issues, with third-party distribution partners.
  • Control customer invoice queries, query investigation, and challenging non-compliance issues.
  • Liaise with third-party distributors to obtain evidence to support investigations.
  • Work closely with finance and maintain effective communication of stock with Account Managers.
  • Support colleagues within the customer service team, including backup support on all customers.

Requirements:

  • Digitally competent and confident.
  • Good knowledge of MS Office programs, especially Outlook, Word, and Excel.
  • Knowledge of data entry into business systems, with SAP experience in Sales and Materials Management modules an advantage.
  • Positive attitude and enthusiasm towards problem-solving.
  • Excellent interpersonal skills, in both written and verbal communication.
  • Capable of relaying information effectively externally to customers and internally to colleagues.
  • Numerate, confident, and accurate with figures, with a strong attention to detail and capability to self-check work.
  • Self-motivated, proactive, and able to manage workload effectively.
  • Strong team work ethic.

Working Hours: 37 hours per week, Monday to Thursday 9am-5pm and Friday 9am-4:30pm. Flexibility outside of these hours may be required to meet the needs of the role, and occasional business travel may be necessary.

Benefits: Competitive package, including 24 days annual leave, pension matched up to 9%, discretionary annual bonus, and membership of a health cash plan.

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