Guest Services Coordinator

1 month ago

Midlothian, United Kingdom W Edinburgh Full time £12

W Edinburgh is seeking a Guest Services Coordinator to enhance our team. We invite you to play a vital role in embodying this distinctive brand within the city.
Discover the essential skills, experience, and qualifications required to excel in this position below.

Embark on an exciting career journey at W Hotels, where your innate talents are recognized and celebrated. Our work culture is uniquely crafted to ignite your creativity and curiosity while delivering the W experience to our guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Horizons. W Hotels offer a space to experience life. We are here to open doors and broaden perspectives. With us, there is always more to discover. We dare to provide a unique form of luxury that embraces bold ideas and indulges in the unexpected. We believe luxury is the freedom to express oneself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Front Office Manager, as a Guest Services Coordinator, you will be pivotal in shaping the guest experience, ensuring a warm welcome at all times and delivering a five-star, personalized stay.

Joining our team means you will be crucial to the success of the hotel's operations and beyond. We are looking for an individual who is approachable, enjoys engaging with people, and thrives in a team environment.

As a Guest Services Coordinator, your key responsibilities will include:

  • Welcoming and acknowledging each guest with a smile, maintaining eye contact, and offering a friendly verbal greeting, using the guest's name whenever possible.
  • Expressing genuine appreciation to guests and providing a heartfelt farewell.
  • Anticipating guests' service needs, including asking questions to better understand their preferences and acting on them whenever feasible.
  • Facilitating guest check-ins and check-outs efficiently.
  • Processing various payment methods, including room charges, cash, checks, debit, or credit.
  • Addressing guest complaints and resolving payment disputes.
  • Responding to, recording, and managing all guest calls, messages, requests, questions, or concerns.
  • Providing guests with directions and information about the property and local attractions.
  • Collaborating with all hotel departments to ensure a seamless experience for guests, sharing relevant information to set every team up for success.

Our ideal Guest Services Coordinator possesses:

  • Confidence in interacting with guests.
  • Strong communication skills, both written and verbal.
  • Ability to multitask effectively.
  • Comfort with using computers and various systems.
  • Team-oriented mindset.
  • A positive attitude.
  • A genuine passion for the hospitality industry.

In return for your dedication, we offer:

  • World-class training and development opportunities, including leadership training.
  • Unlimited career advancement possibilities, both locally and internationally.
  • Wellness and mental health programs.
  • Discounted accommodations, dining, and beverages at over 9,000 hotels worldwide.
  • Exclusive discounts for friends and family.
  • Specially curated discounts at thousands of retail locations.

ABOUT THE PROPERTY

W Edinburgh showcases bold architecture and a vibrant lifestyle offering in the Scottish capital. This 12-storey structure, featuring a unique steel ribbon facade, is the centerpiece of a major development, incorporating retail, leisure, and entertainment facilities.

This W hotel aims to redefine the hospitality landscape of the city, blending the brand's signature amenities with contemporary design and cultural happenings, highlighting the latest in design, fashion, music, and culture.

The hotel features 244 stylish guest rooms, including 45 suites, and offers the brand's signature Whatever/Whenever service philosophy.

A standout feature of this property is its rooftop bar and outdoor terraces, offering exciting cocktails and cuisine with panoramic views of the historic city. Other notable amenities include the W Lounge, a restaurant collaboration with a renowned dining brand, a fitness facility, and a spa, complemented by modern event spaces.

If you believe you align with our values and vision, we encourage you to consider this opportunity.

W Hotels is an equal opportunity employer. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

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