Building Liaison Officer

3 weeks ago

Wolverhampton, Wolverhampton, United Kingdom fish4.co - Jobboard Full time
Job Title: Building Liaison Officer

We are seeking a highly organized and customer-focused Building Liaison Officer to join our team. As a key member of our team, you will be responsible for building and maintaining positive relationships with residents, sub-contractors, client representatives, and our team to ensure effective liaison and smooth project delivery.

Main Responsibilities:
  • Ensure implementation of all Company Policies and Procedures.
  • Develop effective working relationships with client representatives, including housing departments, to reduce duplication and ensure consistency of information and approach.
  • Assess and identify high-risk/vulnerable residents and ensure Site Manager tailors works according to the risk level.
  • Conduct property condition surveys and appliance surveys with photographs with the Resident before works start in the home.
  • Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
  • Arrange appointments for surveys and works.
  • Ensure letters are sent out confirming all survey and work dates.
  • Manage complaints in line with our complaint's procedure.
  • Distribute high-quality, easy-to-understand communication materials as requested.
  • Participate in Project Management meetings as required.
  • Community Initiatives and awareness, such as Newsletters and safety competitions, by working alongside Senior RLO and Community Investment Team.
  • To provide aftercare packs and instruct on new installations.
  • Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager.
  • Arrange satisfaction surveys for all residents, collating responses, and work with Senior RLO to use feedback to improve our service.
Requirements:
  • At least 1-year resident liaison experience within the construction/social housing sector.
  • Report writing.
  • Excellent customer service skills.
  • Highly organized.
  • Excellent attention to detail.
  • Ability to work within guidelines.
  • Ability to competently operate MS Office (Word & Excel).

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