Sales Associate
2 days ago
House of Fraser is a leading department store group with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences across our stores in the UK and Ireland.
The Role of Casual Sales AssistantThis is a customer-focused role that requires a passion for delivering outstanding service and driving sales through the provision of an individualised experience. As a Casual Sales Assistant, you will be accountable for delivering exceptional service to drive personal and business targets, inspiring customers through your knowledge and love of our products, and taking an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
Key Responsibilities- To greet and engage with customers on arrival, answering any initial queries and providing a warm and welcoming experience.
- To assist customers with security tags and provide support on nearby tills when required.
- To deliver a world-class customer experience that is unrivalled in the marketplace, demonstrating excellent attention to detail and actively listening to customers' needs.
- To introduce customers to and demonstrate enthusiasm for all multi-channel services, driving sales and building customer loyalty.
- To resolve queries effectively face-to-face or on the telephone, maintaining high standards of personal presentation and adhering to all health and safety policies.
- To take an active role in supporting in-store events, providing ideas and feedback on ways to improve, and maintaining sophisticated retail and visual standards to capture customers' imagination and drive sales.
- To take an active role in loss prevention within the store, adhering to all health and safety policies at all times.
- Relevant customer-facing experience that reflects the role.
- A passion for working with customers to enhance their shopping experience.
- A desire and ability to deliver sales against targets set.
- Ability to communicate confidently with colleagues and customers.
- Be a team player.
This role has no guaranteed hours of work, and hours of work can vary from week to week. As a result, there may be weeks when no hours of work are offered.
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