Service Advisor

3 days ago


Basildon, Essex, United Kingdom TC Personnel Ltd Full time
Service Advisor Job Description

We are seeking an experienced Service Advisor to join our team at TC Personnel Ltd. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.

Key Responsibilities:
  • First point of contact for customers with substantial influence on customer satisfaction
  • Responsible for the preparation and planning of vehicle bookings
  • Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
  • Retail invoicing as required
  • Maintain the highest standards of customer contact and communications throughout their visit
  • Preparing job packs, checking for recalls and updating the system
  • Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors

The salary for this role is between £24,000 - £30,000 per annum depending on experience. Benefits include 22 days holiday (excluding bank holidays) and ongoing training and career development opportunities.



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