Head of Mortgage Servicing

5 days ago


West Malling, Kent, United Kingdom TN Recruits Full time
Job Title: Head of Servicing

We are seeking an experienced and motivated Head of Servicing to lead our Mortgage Servicing team, ensuring smooth operations, industry compliance, and excellent customer support.

Key Responsibilities:Team Leadership
  • Lead, motivate, and develop a team of servicing specialists.
  • Foster a positive, collaborative work environment.
  • Work closely with internal teams and external partners (brokers, valuers, and solicitors).
Operations
  • Stay updated on industry trends and regulations.
  • Improve processes and streamline workflows.
  • Set and track team performance metrics (KPIs).
  • Assist customers with mortgage inquiries and loan modifications.
  • Ensure quality assurance and review complex cases.
Adaptability & Teamwork
  • Embrace change and proactively support colleagues.
  • Work collaboratively with the team, sharing ideas and experiences.
Communication & Planning
  • Clearly communicate information, both written and verbal.
  • Plan and prioritize tasks to meet team goals.

The ideal candidate should have:

  • Experience in mortgage servicing.
  • In-depth knowledge of mortgage servicing processes and arrears management.
  • Strong leadership and team management skills.
  • Excellent planning and organization skills.
  • Fantastic communication skills.
  • Resilience, adaptability, analytical, and highly collaborative.


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