Hospitality Service Associate

3 weeks ago


London, Greater London, United Kingdom DoubleTree by Hilton Angel Kings Cross Full time

Are you interested in joining a company that offers you:
Please review the details of this position below before proceeding with your application.

  • £250, with potential cash bonuses up to £1000 for referring a friend to join our team - T&Cs apply
  • Recognition for long service with cash bonuses and complimentary overnight stays after 2 years of service.

We value your dedication and provide the following team benefits upon joining us:

  • Complimentary meals during your shifts
  • Incentives based on sales and recognition rewards
  • Discounted or complimentary access to leisure facilities (specific to the hotel)
  • Free parking (specific to the hotel)
  • Opportunities for discounted stays at our hotels or
  • Complimentary hotel stays as part of our rewards and recognition program
  • Personal development opportunities within the Hotel Group Brand Portfolio
  • Fully funded apprenticeship programs (T&Cs apply)
  • Annual holiday entitlements, including bank holidays
  • Option to purchase additional holiday entitlements
  • Enrollment in a pension scheme

Do you identify with the following qualities?

  • Eager to learn and grow
  • Positive demeanor and a knack for making guests smile
  • Naturally friendly and compassionate
  • Enjoys collaborating within a team environment
  • Driven and diligent
  • Strong organizational and time management skills
  • Resilient, creative, and capable of multitasking under pressure
  • Proficient in English to facilitate effective communication with the team
  • Excellent communication skills and high grooming standards
  • Flexible availability for morning, afternoon/evening, and weekend shifts
  • Committed to delivering outstanding customer experiences consistently
  • Is the Hospitality Service Associate role a fit for you? Do you possess the skills and experience necessary for this position? If so, we encourage you to consider this opportunity.

DoubleTree by Hilton Angel Kings Cross is seeking a Hospitality Service Associate.

We are dedicated to providing our employees with exceptional opportunities for growth and development within the DoubleTree by Hilton brand. We take pride in recognizing and rewarding our staff for their hard work, commitment, and long service.

Role Overview:

  • The Hospitality Service Associate plays a vital role in delivering outstanding customer service
  • Your responsibilities may include working in various areas such as: Bar, Restaurant, Breakfast, Room Service, and/or Conference and Events
  • You will represent the outlet, ensuring effective communication between the kitchen and guests to create a seamless and memorable experience
  • Greet guests warmly and courteously, consistently demonstrating excellent customer service
  • Maintain a visible presence in your designated area
  • Respond promptly and effectively to all customer requests and inquiries
  • Learn from feedback to enhance future customer service experiences
  • Address guest complaints in a friendly and efficient manner, always prioritizing guest satisfaction
  • Possess a solid understanding of the hotel and its offerings


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