IT Technical Support Specialist

5 days ago

Farringdon, Greater London, United Kingdom Kurt Geiger Full time
Support Analyst Job Description

We're seeking a Support Analyst to join our team at Kurt Geiger. As a Support Analyst, you will provide expert hardware support and service to our colleagues and teams across the Retail estate, Head Office, and Warehouse.

Key Responsibilities:
  • Support queries and issues that arrive via email, phone, and walk-ins, and ensure a ticket log is recorded.
  • Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
  • Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
  • Field support stores and workspaces in the UK and abroad.
  • First-line support troubleshooting POS queries.
Requirements:
  • Exposure in the IT industry within a similar role.
  • Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop.
  • Windows imaging and deployment.
  • Understanding basic Networking TCP/IP/UDP, DNS, VPNs, VLANs.
  • Android and Apple mobile devices deployment.
  • Jamf Experience is essential.
  • A driving License is advantageous but not essential.
  • Understanding of Windows servers and AWS.
  • Great customer service to support the business.
What We Offer:
  • Build, configure, and install hardware, software, and networks for users, stores, and offices.
  • Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
  • Use current security software and systems to ensure a safe technical environment for KG systems and their users.
  • Ensure all equipment is audited and asset tracked.
  • Maintain knowledge base support documents to assist with continued support and training.
  • Work with the SDMs to continuously improve the systems, processes, and running of the Support Desk.
  • Comply with and advise on security procedures and processes as published by the Information Security Manager.

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