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Technical Support Specialist

2 months ago

Farringdon, Greater London, United Kingdom Alexander Associates Full time

Job Summary:

Alexander Associates is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for delivering technical support to our customers in the Clinical, Medical, and Pharmaceutical sectors.

Key Responsibilities:

  • Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
  • Carry out preventative maintenance, installation, relocation, repairs, and corrective field change orders on our instrumentation.
  • Diagnose electrical, fluidic, mechanical, hardware, software, and laser failures using established procedures and techniques.
  • Work independently and provide expert advice and solutions to customers and colleagues.
  • Be available to work outside of standard hours as part of an On-Call roster.

Requirements:

  • Degree/Diploma in Electronic/Biomedical Engineering or relevant experience as a Field Service Engineer.
  • Experience working in the Robotics, Automation, Medical Devices industries.
  • Experienced logical problem solver with the ability to work independently.
  • Experienced in carrying out corrective and preventative works.
  • Recognize new technologies and adapt to daily challenges.
  • Deliver high levels of customer service.
  • Competent in IT.
  • Full driving license.

What We Offer:

  • Salary based on experience.
  • Full manufacturer training provided.