Technical Support Specialist

4 weeks ago

Farringdon, Greater London, United Kingdom Kurt Geiger Full time
Support Analyst Requirements

We're seeking a skilled Support Analyst to join our team. As a key member of our IT department, you will provide expert hardware support and service to our colleagues and teams across the Retail estate, Head Office, and Warehouse.

Your responsibilities will include:

  • Supporting queries and issues that arrive via email, phone, and walk-ins, and ensuring a ticket log is recorded.
  • Identifying opportunities and assisting in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
  • Contributing to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
  • Field support for stores and workspaces in the UK and abroad.
  • First-line support troubleshooting POS queries.

Key Skills and Qualifications:

  • Exposure in the IT industry within a similar role.
  • Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop.
  • Windows imaging and deployment.
  • Understanding basic Networking TCP/IP/UDP, DNS, VPNs, VLANs.
  • Android and Apple mobile devices deployment.
  • Jamf Experience is essential.
  • A driving License is advantageous but not essential.
  • Understanding of Windows servers and AWS.
  • Great customer service to support the business.

Responsibilities:

  • Build, configure, and install hardware, software, and networks for users, stores, and offices.
  • Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
  • Use current security software and systems to ensure a safe technical environment for KG systems and their users.

Requirements:

  • Ensure all equipment is audited and asset tracked.
  • Maintain knowledge base support documents to assist with continued support and training.
  • Work with the SDMs to continuously improve the systems, processes, and running of the Support Desk.
  • Comply with and advise on security procedures and processes as published by the Information Security Manager.

About Kurt Geiger:

Kurt Geiger is a leading global luxury footwear brand with a rich history and heritage. We are committed to delivering exceptional customer service and providing a safe and secure technical environment for our employees and customers.

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