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Store Operations Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Flannels Full time
Job Description

**Job Title:** Retail Store Manager

**Job Summary:** We are seeking a highly motivated and experienced Retail Store Manager to join our team at Flannels. As a key member of our management team, you will be responsible for driving sales growth, managing a high-performing team, and delivering exceptional customer service.

Key Responsibilities:
  • Drive Sales Growth: Maximise turnover to exceed required targets and identify opportunities to continually improve performance.
  • Team Management: Manage and motivate the performance of the team to ensure sales targets are met and exceeded.
  • Customer Service: Ensure exceptional customer service is delivered at all times.
  • Inventory Management: Manage the presentation and merchandising of seasonal stock in line with Head Office directives.
  • Market Awareness: Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors.
  • Administrative Tasks: Ensure all paperwork, policies and procedures are carried out efficiently and accurately.
  • Performance Metrics: Drive and deliver KPI's.
  • Additional Duties: Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role.
Requirements:
  • Clientele Background: You should have a strong clientele background, with a solid database of personal contacts and clients.
  • Retail Experience: Previous retail experience within the premium sector is preferred.
  • Leadership Skills: You will be an exceptional people manager, with strong leadership and motivational skills.
  • Communication Skills: Excellent communication, planning and organisational skills.
  • Analytical Skills: Excellent analytical skills, the ability to interpret financial and sales data.
  • Brand Awareness: A high level of brand awareness and product knowledge.
  • Local Awareness: An awareness of the local area.
Personal Qualities:
  • Personal Energy: High level of personal energy to drive projects to completion.
  • Confidence: Confident and assertive.
  • Positive Attitude: Positive and enthusiastic with a can do attitude.
  • Passion for Fashion: Passion for fashion retail.
  • Professional Manner: Professional manner.
  • Trend Awareness: Trend aware, fashion conscious and well presented at all times.
Benefits:
  • Commercial Bonuses: Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses: Stocktake Bonuses.
  • Commission Led Bonuses: Commission led bonuses across a wide range of products.
  • Group Rewards: Monthly Group Rewards and Recognition.
  • Long Service Awards: Long Service awards.
  • Development Courses: We offer a wide range of Development Courses with National Qualifications.
  • Holiday Entitlement: 28 Days Holiday.
  • Uniform Discount: 50% Instore Uniform Discount.
  • Gym Membership: Discounted Gym membership.
  • Group Discount: Group Wide 20% Discount across all Frasers Group brands.