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Retail Operations Assistant Manager

3 months ago

Grays, United Kingdom Evans Cycles Careers Full time
Position Overview:

The Assistant Manager at Evans Cycles is integral in aiding the Store Manager with the daily management of store operations. This role encompasses leadership, customer engagement, sales strategies, and team management responsibilities.

Key Responsibilities:
  • Leadership: Support the Store Manager in guiding and inspiring the store team to meet sales objectives and deliver outstanding customer service.
  • Customer Engagement: Establish high standards for customer interaction and ensure the team provides a knowledgeable and positive experience for all customers.
  • Sales Strategies: Collaborate with the team to drive sales performance, ensuring products are presented attractively and organized effectively.
  • Team Development: Assist in training and developing store personnel, focusing on product knowledge, sales techniques, and customer service excellence.
  • Inventory Oversight: Aid in managing store inventory, including stock levels, replenishment, and maintaining inventory accuracy. Participate in regular stock audits.
  • Financial Procedures: Supervise cash handling processes, including cash register operations and financial reconciliations.
  • Customer Insights: Collect and communicate customer feedback to the Store Manager, offering suggestions for enhancing the customer experience.
  • Operational Duties: Assist in the opening and closing of the store, ensuring adherence to security protocols.
  • Safety Standards: Foster a safe and compliant store environment, following all company policies and procedures.
  • Administrative Functions: Complete various administrative responsibilities, such as scheduling, payroll management, and reporting, as directed by the Store Manager.

Qualifications:
  • Prior experience in retail management, ideally within the cycling or sporting goods sector.
  • Strong leadership and team management capabilities.
  • Exceptional customer service and communication skills.
  • Sales-driven with a proven history of achieving or surpassing sales targets.
  • Knowledge and enthusiasm for cycling and related products.
  • Able to thrive in a dynamic retail environment.
  • Excellent organizational and problem-solving abilities.
  • Proficient in basic computer applications.
  • Willingness to work flexible hours, including weekends and evenings as required.

Additional Benefits:
  • Commission-based bonuses across a diverse range of products.
  • Monthly group rewards and recognition initiatives.
  • Access to a variety of development courses with national qualifications.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all company brands.
  • Eligibility for the Ride-To-Work scheme, subject to terms and conditions.