Retail Operations Manager
1 month ago
About the Role
We're seeking a highly motivated and experienced Retail Supervisor to join our team at 100 The Gap, Inc. As a key member of our management team, you'll be responsible for supporting our leadership by performing functional tasks and mentoring our Experts & Brand Associates. You'll focus on leading processes and executing tasks to maintain productivity and ensure goals are met.
Key Responsibilities
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote customer loyalty by educating customers about our loyalty programs.
- Serve as a role model to achieve priorities in store with the customer as the primary focus.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience by using all omni-channel offerings.
- Take action based upon direction from the Service Leader and collaborate effectively with employees.
- Support Service Leader duties during non-peak hours.
- Build and share expertise in an assigned specialized functional area.
- Support completion or work processes before or after the store closes as needed, inclusive of opening and/or closing the store as needed.
- Be accountable to personal goals which contribute to overall store goals and results.
Requirements
- A current or previous retail employee with 6 or more months of experience.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Able to demonstrate interest and initiative to develop skills and improve capabilities.
- Passionate about retail and thrive in a fast-paced environment.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.
- Ability to travel as required.
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