Store Operations Manager

1 week ago


Exeter, Devon, United Kingdom Finisterre Full time
About Finisterre

We are a leading apparel brand that is passionate about the ocean and committed to sustainability. Our mission is to create functional and responsible products for those who share our love for the sea and adventure.

As a Retail Store Manager at Finisterre, you will play a key role in driving our retail strategy and delivering exceptional customer experiences. You will be responsible for managing a team of retail professionals, ensuring that our stores are staffed efficiently, and that our customers receive outstanding service.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to deliver exceptional customer experiences, ensuring that our customers are fully informed and engaged with our products.
    • Train and coach our retail team to provide outstanding customer service, ensuring that they are knowledgeable about our products and can effectively communicate our brand values.
    • Work with our marketing team to develop and execute in-store events and promotions that drive sales and engagement.
  • Commercial
    • Develop and implement strategies to drive sales and revenue growth, ensuring that our stores are optimized for maximum performance.
    • Work with our merchandising team to ensure that our stores are stocked with the right products, at the right time, to meet customer demand.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Operations
    • Manage the day-to-day operations of our stores, ensuring that they are staffed efficiently and that our customers receive outstanding service.
    • Work with our logistics team to ensure that our stores receive timely and accurate deliveries.
    • Develop and implement strategies to reduce waste and improve sustainability in our stores.
  • People
    • Develop and implement strategies to attract, retain, and develop top talent in our retail team.
    • Work with our HR team to ensure that our stores are compliant with all relevant laws and regulations.
    • Develop and implement strategies to improve employee engagement and satisfaction.
Requirements
  • You share our passion for the ocean and our commitment to sustainability.
  • You have a proven track record of managing a team of retail professionals and driving sales and revenue growth.
  • You are a strong communicator and leader, with the ability to motivate and inspire your team.
  • You are commercially aware and have a deep understanding of the retail industry.
  • You are passionate about delivering exceptional customer experiences and are committed to ongoing learning and development.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading apparel brand that is passionate about the ocean and committed to sustainability.


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