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Customer Resolution Specialist
2 months ago
As a Customer Resolution Advisor at British Gas, you will play a vital role in resolving customer queries and issues in a professional and timely manner. This is a permanent full-time position, working 37 hours per week, with a hybrid work arrangement that includes commuting to our Cardiff office and working from home.
Key Responsibilities
• Provide exceptional customer service and resolve customer queries and issues via phone, email, and other communication channels.
• Work collaboratively with the team to achieve customer satisfaction and resolution targets.
• Develop and maintain a thorough understanding of British Gas products and services to provide accurate information to customers.
• Identify and escalate complex customer issues to senior colleagues or managers as needed.
What You'll Need
To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology and software systems to manage customer interactions and data.
What We Offer
As a Customer Resolution Advisor, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive team environment. You will also have access to ongoing training and development opportunities to help you succeed in your role.
