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Client Support Operations Coordinator

2 months ago

City Of London, United Kingdom Office Angels, UK Full time
Client Support Operations Coordinator
£27,000 - £30,000* DOE

8:30am - 5:30pm, Hybrid

Full Time, Temporary - Potential for permanent placement upon review

About the Role:

Are you an enthusiastic and customer-oriented individual seeking a rewarding opportunity in the Medical Aesthetics sector? Our client, a prominent entity in this industry, is in search of a Client Support Operations Coordinator to enhance their vibrant team.

As the initial point of contact, the Client Support Operations Coordinator will deliver exceptional phone and email assistance to clients, ensuring their inquiries are addressed promptly and effectively.

Your strong emotional intelligence will enable you to navigate challenging situations and foster robust relationships with our esteemed clients.

Moreover, you will demonstrate your technical troubleshooting capabilities and project management expertise to efficiently resolve customer issues.

Why Choose This Company?
  • Flexible hybrid working arrangements promoting a healthy work-life balance.
  • A performance-based bonus of 10% to acknowledge your remarkable contributions.
  • Complimentary beauty treatments for employees.
  • Fully funded holidays to allow for relaxation and rejuvenation.

Key Responsibilities:
  • Provide outstanding phone and email support to clients.
  • Create and manage service tickets, ensuring customer satisfaction.
  • Deliver exceptional customer service, consistently exceeding expectations.
  • Serve as the primary contact for customer service inquiries, showcasing professionalism and empathy.
  • Schedule preventative maintenance for clients.
  • Process orders for consumables as requested by clients.
  • Collaborate with various departments to ensure effective communication and information sharing.

Essential Qualifications:
  • Previous experience in a customer service or call center environment.
  • A positive attitude and approach to responsibilities and team interactions.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook).
  • Excellent organizational skills with the ability to manage multiple tasks concurrently.

This is an exciting opportunity to become part of a dynamic team within the fast-paced Medical Aesthetics sector. We encourage you to consider this role as a pathway to advance your career.

Office Angels is an employment agency committed to equal opportunities, valuing expertise, energy, and enthusiasm in enhancing everyone's chances of being part of the workforce. We celebrate diversity and inclusivity, respecting individuals of all backgrounds and experiences.

If you require any adjustments during the application process, please inform us, and we will be pleased to assist you.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.