Client Services Team Leader

4 days ago


Richmond, Greater London, United Kingdom Reed Full time

Job Title – Client Services Team Leader

Salary – Competitive with uncapped commission structure along with generous company benefits

Location – Richmond

About the role

The successful candidate will oversee a team of Sales Consultants to meet input and output targets. To achieve this, you'll need to collaborate closely with the front office to maximize long and short-term business opportunities. As a business development manager, you'll need to balance your time between managing a smaller portfolio of clients and investing in your team's growth. This will enable you and your team to take full advantage of our uncapped commission structure. We understand that nurturing our staff and allowing them to grow in a supportive environment benefits both us and them in reaching their full potential and career goals.

This role would suit someone from a sales, recruitment, or call centre background.

Key Responsibilities

  • Motivate and engage the team to hit their targets and exceed expectations
  • Develop a winning strategy for new business
  • Achieve individual targets for calls, market appraisals, instructions, and revenue
  • Recruit, onboard, and train new team members
  • Build a positive and productive team culture to drive results and engagement
  • Manage a team of consultants, providing consistent coaching and guidance
  • Monitor the performance of the team and provide regular performance updates to the Head of Outbound Sales
  • Identify and address any performance issues within the team
  • Develop and implement team training plans to upskill team members and improve performance
  • Ensure systems are being used accurately
  • Ensure that all team members are following all company procedures, processes, and frameworks

Essential Skills and Experience

  • Display a strong track record of coaching and mentoring
  • Experience within the property sector (preferred)
  • Driven and motivated to exceed targets
  • Ability to adapt, grow, and learn quickly
  • Ability to work under pressure and meet deadlines
  • Strong communication and interpersonal skills
  • Competent in Word, Excel, PowerPoint


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