Client Services Team Leader

7 days ago


Richmond, Greater London, United Kingdom Savills Full time
About the Role

The successful candidate will oversee a team of Sales Consultants to achieve input and output targets. To accomplish this, they will need to collaborate closely with the front office to maximize long and short-term business opportunities.

As a billing manager, the individual will need to balance their time between managing a smaller patch of personal clients and investing in their team's development. This will enable them and their team to take full advantage of our uncapped commission structure.

Savills understands the importance of nurturing its staff and allowing them to grow in a supportive environment. This not only benefits the company but also the employees in reaching their full potential and career goals.

The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills' long-term growth strategy. It requires a person who can handle rapid growth, embrace new techniques, balance multiple projects at any one time, and be driven to advance their career in a company with endless possibilities.

Key Responsibilities
  • Motivate and engage the team to hit their targets and exceed expectations
  • Develop a winning strategy for new business
  • Achieve individual targets for calls, market appraisals, instructions, and revenue
  • Recruit, onboard, and train new team members
  • Build a positive and productive team culture to drive results and engagement
  • Manage a team of Consultants, providing consistent coaching and guidance
  • Monitor the performance of the team and provide regular performance updates to the Head of Outbound Sales
  • Identify and address any performance issues within the team
  • Develop and implement team training plans to upskill team members and improve performance
  • Ensure systems are being used accurately
  • Ensure that all team members are following all Hive procedures, processes, and frameworks
Essential Skills and Experience
  • Display a strong track record of coaching and mentoring
  • Experience within the property sector (preferred)
  • Driven and motivated to exceed targets
  • Ability to adapt, grow, and learn quickly
  • Ability to work under pressure and meet deadlines
  • Strong communication and interpersonal skills
  • Competent in Word, Excel, PowerPoint
  • Be a strong negotiator


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