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Service Coordinator

2 months ago

Horsham, West Sussex, United Kingdom Reed Full time
Service Administrator Role

Reed Crawley is exclusively partnered with a key client based in Horsham seeking a Service Administrator to provide essential support to their service department.

Key Responsibilities:
  • Schedule and coordinate service appointments for clients.
  • Maintain and update service records and databases with accuracy.
  • Communicate effectively with service technicians to track the progress of work and relay any customer concerns.
  • Handle customer inquiries and provide timely updates on the status of services.
  • Process work orders, invoices, and other administrative documents.
  • Assist with the preparation of quotes and estimates for services.
  • Ensure compliance with company policies and industry regulations.
  • Collaborate with other departments to improve efficiency and customer service.
  • Manage inventory of supplies and place orders as needed.
Requirements:
  • Proven experience in an administrative role, preferably within a service-oriented environment.
  • Strong organisational and time management skills.
  • Excellent communication and customer service skills.
  • Proficiency in MS Office and experience with database management.
  • Ability to multitask and prioritise work in a fast-paced setting.
  • Attention to detail and problem-solving skills.
  • A team player with a positive attitude and the ability to work independently.

To be considered for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications.