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Scheme Coordinator

2 months ago

Gloucester, Gloucestershire, United Kingdom Two Rivers Housing Full time
{"title": "Scheme Coordinator", "content": "About the Role

We are seeking a skilled and experienced Scheme Coordinator to join our team at Two Rivers Housing. As a Scheme Coordinator, you will play a key role in helping us provide a warm, safe, and affordable home for our HomePlus tenants.

You will be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations.

As the friendly face of Two Rivers Housing, you will use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You will work directly with partner agencies, in-house teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information.

Key Responsibilities
  • Manage HomePlus schemes, providing support on health and safety, tenancy issues, community activities, and property adaptations.
  • Deliver a great customer experience for HomePlus tenants, working with partner agencies, in-house teams, and friends and family.
  • Be the first point of contact for queries and information, championing the needs of those on your scheme.
Requirements
  • Experience in customer-facing situations, requiring good communication skills, diplomacy, and excellent customer service resolution skills.
  • Understanding of housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.
  • Ability to work well within your own team and effectively engage with other teams, partners, and others to solve problems and find the best solutions.
Qualifications
  • Minimum of 4 GCSEs, grade C/4 or above or equivalent, including Maths and English.
  • CIH Level 3 qualification or equivalent (desirable).
  • Full UK driving licence and access to a car insured for business use.
", "lang_code": "en-US"}