Warehouse Customer Service Coordinator
5 days ago
Job Title: Warehouse Customer Service Administrator
Job Type: Permanent
Location: Poole, Dorset
Salary: £25,000 - £27,000 per annum, depending on experience
Hours: Monday - Thursday 8am - 5pm & Friday 8am - 4pm
We are seeking a highly organized and detail-oriented Warehouse Customer Service Administrator to join our team at Resource Recruitment. As a key member of our customer service team, you will be responsible for handling product returns, analyzing reasons for returns, and requesting products to be returned to the warehouse.
Key Responsibilities:
- Dealing with B2B customers on product returns, analyzing reasons for returns, and requesting products to be returned to the warehouse
- Booking in of returns, undertaking testing and quality checks to determine if products are faulty
- Writing reports on tests and quality checks undertaken
- Capturing information on faulty products to liaise with internal departments, including design, manufacture, and warehouse, to provide feedback on product issues and suggest improvements
- Liaising with warehouse locations on known product issues to undertake spot checks before sending products to customers
- Reviewing online product reviews to provide feedback internally on product issues and successes
- Undertaking testing and quality checking of new product samples and writing inspection reports
Requirements:
- Strong administration experience with experience of using Microsoft packages, including Excel and Word
- The ability to analyze data to produce accurate reports
- Excellent customer service skills with the ability to liaise confidently with customers
- Excellent attention to detail and accuracy
What We Offer:
- 23 days holiday increasing to 28 days after 5 years service plus bank holidays
- Option to buy up to 4 days additional holiday every year
- Free car parking
- Various discounts available for shopping, cinema, gyms, etc.
- Death in service scheme
- Welcoming team environment
- Regular social events
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