Warehouse Customer Service Coordinator

5 days ago


Poole, Poole, United Kingdom Resource Recruitment Full time
Job Description:

Job Title: Warehouse Customer Service Administrator

Job Type: Permanent

Location: Poole, Dorset

Salary: £25,000 - £27,000 per annum, depending on experience

Hours: Monday - Thursday 8am - 5pm & Friday 8am - 4pm

We are seeking a highly organized and detail-oriented Warehouse Customer Service Administrator to join our team at Resource Recruitment. As a key member of our customer service team, you will be responsible for handling product returns, analyzing reasons for returns, and requesting products to be returned to the warehouse.

Key Responsibilities:

  • Dealing with B2B customers on product returns, analyzing reasons for returns, and requesting products to be returned to the warehouse
  • Booking in of returns, undertaking testing and quality checks to determine if products are faulty
  • Writing reports on tests and quality checks undertaken
  • Capturing information on faulty products to liaise with internal departments, including design, manufacture, and warehouse, to provide feedback on product issues and suggest improvements
  • Liaising with warehouse locations on known product issues to undertake spot checks before sending products to customers
  • Reviewing online product reviews to provide feedback internally on product issues and successes
  • Undertaking testing and quality checking of new product samples and writing inspection reports

Requirements:

  • Strong administration experience with experience of using Microsoft packages, including Excel and Word
  • The ability to analyze data to produce accurate reports
  • Excellent customer service skills with the ability to liaise confidently with customers
  • Excellent attention to detail and accuracy

What We Offer:

  • 23 days holiday increasing to 28 days after 5 years service plus bank holidays
  • Option to buy up to 4 days additional holiday every year
  • Free car parking
  • Various discounts available for shopping, cinema, gyms, etc.
  • Death in service scheme
  • Welcoming team environment
  • Regular social events


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