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Ambulance Operations Coordinator

2 months ago

Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a PTS Non-Emergency Ambulance Controller within PTS Logistics. As a key member of our team, you will be responsible for scheduling patient transport requests to ambulance resources, working with a computerized scheduling system, and communicating with patients and staff at all levels.

Main Responsibilities

  • Work to agreed objectives and assist with the delivery of contractual Key Performance Indicators (KPIs)
  • Use a computerized scheduling system to schedule patient transport requests to ambulance resources
  • Communicate effectively with patients and staff at all levels
  • Work independently or as part of a team and use your own initiative

About Us

Yorkshire Ambulance Service NHS Trust is a leading provider of ambulance services in the UK, serving a population of over five million people across Yorkshire and the Humber. We are committed to delivering high-quality patient care and are seeking individuals who share our passion for excellence.

What We Offer

  • Flexible working arrangements, including part-time hours, job shares, and flexible hours
  • 27 days annual leave, increasing to 33 with contributory NHS discounts
  • Opportunities for career progression and ongoing professional development
  • A supportive and inclusive work environment

Requirements

  • Experience of working in a patient/customer-focused environment
  • Understanding of performance standards and customer care
  • Excellent interpersonal and communication skills
  • Ability to work to high standards of quality and meet strict deadlines