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Client Relationship Manager
2 months ago
Sue Ross Recruitment Ltd is collaborating with a distinguished media organization to find a Client Relationship Manager.
This role presents a fantastic opportunity to engage with a dynamic media firm that partners with prominent clients across the retail, hospitality, and leisure industries.
The Client Relationship Manager serves as the primary point of contact for clients, ensuring that the interests of both the organization and the client are aligned for mutual benefit.
Key Responsibilities:
1. Delivering Outstanding Client Service:
- Cultivating and enhancing relationships with current clients through various communication channels, including meetings and correspondence, to fully understand their needs and convey these to the organization.
- Managing all negotiations related to interim contract renewals.
- Maximizing sales of products and services by comprehending client requirements and strategic goals.
- Proactively identifying opportunities to offer additional products or services, creating tailored packages to meet client needs.
- Reporting on potential areas for development and service enhancement, as well as providing insights on competitor activities and market trends.
- Collaborating effectively within the organization to ensure a seamless service experience for each client.
Applicants should possess relevant experience in account management or customer service.
This position is a full-time, permanent opportunity with the potential for a hybrid working arrangement following a probationary period.