Client Services Manager

3 weeks ago


Chesterfield, Derbyshire, United Kingdom Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and experienced Small Business Services Manager to join our team at the Commonwealth of Virginia. As a key member of our organization, you will be responsible for providing exceptional client services and driving business growth.

Key Responsibilities
  • Develop and implement effective client engagement strategies to drive business growth and retention.
  • Provide exceptional client services, including account management, coaching, and training.
  • Collaborate with internal teams to deliver high-quality solutions and services to clients.
  • Identify and pursue new business opportunities to drive revenue growth.
  • Manage and maintain accurate records and reports to track client interactions and business performance.
Requirements
  • Bachelor's degree in Business, Marketing, or related field.
  • At least 3-5 years of progressively greater client or account management experience in an industrial, economic development, manufacturing, and/or technology environment.
  • Working knowledge of digital and content-related subscription services.
  • Previous direct customer-facing support experience.
Preferred Qualifications
  • Master's degree or equivalent in a related field.
  • Professional certification in Continuous Process Improvement, Quality Management, Financial Planning and Analysis, Consulting, etc.
  • Experience working with small manufacturing or industrial companies.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.


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