Practice Manager

4 weeks ago

Roehampton, United Kingdom Medivet Group Ltd Full time
About the Role

We are seeking a highly skilled and experienced Practice Manager to join our team at Medivet Group Ltd. This is a senior leadership role that requires a strong background in veterinary practice management, with a focus on delivering exceptional client care and driving commercial performance.

Key Responsibilities
  • Client Care: Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
  • Commercial Performance: Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance, focusing on key performance indicators such as capacity and skills utilisation, and managing costs.
  • Regulatory Compliance: Observe the highest standards of regulatory, practice, and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
  • Team Management: Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills. Set the team up for success through effective recruitment and induction, and ongoing communication and management, delivering colleague engagement and retention.
  • Practice Promotion: Promote the practice externally through local community events and other avenues.
Requirements
  • Knowledge and Experience: Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting. An understanding and appreciation of exceptional care and how this improves the client experience.
  • Leadership Skills: Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working. Experience of resource planning, coaching, and influencing skills to get the best out of every colleague.
  • Technical Skills: Proficiency with computer systems, experience of using Microsoft Office. Good numeracy and analytical skills.
About Us

Medivet Group Ltd is a leading veterinary care provider, with practices across the UK and overseas. We are proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there. We believe every interaction we have matters, and we can make a real difference. This is as true for our colleagues as it is for our patients and clients.

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