Client Care Assistant

5 months ago

Roehampton, United Kingdom Medivet Group Ltd Full time

**Remuneration**
National Minimum Wage
**The Opportunity**
We are seeking a full time Client Care Assistant to join our Roehampton practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.

This role may also involve working 1 in 6 weekends.
**Key Benefits**
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.

**Role Accountabilities**
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.

**Your Skills and Experience**
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible

Desirable:

- Previous veterinary receptionist experience.
- Social media/website content management.

**About Us**
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job Reference: FR05190

  • Part Time Care Assistant

    5 months ago

    Roehampton, United Kingdom Tiggo Care Full time

    **About the role** We’re looking for dependable, compassionate care assistants to work in southwest London, on either a full-time or part-time basis. £11.95 - £14.00 per hour. If you’re ready to be part of a friendly and supportive team that makes a real difference to the lives of others, then read on! **Carer benefits** We understand the care we...

  • Client Care Assistant Veterinary

    5 months ago

    Roehampton, United Kingdom Medivet Group Ltd Full time

    **The role** We believe in exceptional care for both our patients and client. We are seeking a Veterinary Receptionist (Client Care Assistant) to join our practice. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants. As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and...

  • Care Assistant

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Care Assistant - Lyle House Care Home in Roehampton SW15, Part of the Country Court Family** **Hours - Days 44 Hours per week, working weekends on rota (Hours 0800-2000)** Recently renovated throughout, Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the...

  • Care Assistant

    5 months ago

    Roehampton, United Kingdom Recruitment Professionals Full time

    Recruitment Professionals are a leading Recruitment agency for the Health and Social Care sector. We are currently looking for several Care Assistants for a well established and reputable care home in Roehampton. The care home has a good rating and the staff and management teams are very friendly, knowledgeable and work together well as a team We can help...

  • Night Care Assistant

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Night Care Assistant - Lyle House Care Home in Roehampton, London, SW15, Part of The Country Court Family** **Hours: Nights 44 Hours per week, working weekends on rota (Shift Times 2000 - 0800)** Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the Manager...

  • Senior Care Assistant

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Senior Care Assistant - **Lyle House Care Home in Roehampton SW15, London - Part of the Country Court Family** **Hours - 44 Hours per week, working weekends on rota (Hours 0800-2000)** Recently renovated throughout, Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff...

  • Health Care Assistant

    5 months ago

    Roehampton, United Kingdom Recruitment Professionals Full time

    Recruitment Professionals are a leading Recruitment agency for the Health and Social Care sector. We are currently looking for several Health Care Assistants for a well established and reputable care home in Roehampton. The care home has a good rating and the staff and management teams are very friendly, knowledgeable and work together well as a team We can...

  • Health Care Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    Find out if a career in care is right for you - take our short quiz here We are looking to recruit personable, flexible and motivated Health Care Assistants to support our qualified staff with the delivery of care to our patients. You will be involved in the personal care and meeting the psychological needs of a diverse group of service users with varying...

  • Kitchen Assistant

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Kitchen Assistant - Required at **Lyle House Care Home, Roehampton London SW15, Part of the Country Court Family** **Hours: 40 hours per week, working weekends on rota (07:00- 17:30)** Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the manager create a...

  • Therapy Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    About Priory Roehampton: Set back within landscaped gardens, the tranquil environment of the Priory Hospital Roehampton offers calming and recovery focused residential treatment for up to 100 service users, as well as day care and outpatient services. Specialising in the management and treatment of mental health problems including addictions and eating...

  • Bank Healthcare Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    Assists qualified staff with the assessment and implementation of individual patient care plans undertaking routine tasks and activities as directed to facilitate the wellbeing, dignity and treatment of all patients. - Provides practical support and responsive care to patients who require assistance with intimate personal needs such as dressing, bathing and...

  • Kitchen Assistant

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Kitchen Assistant - Required at **Lyle House Care Home, Roehampton London SW15, Part of the Country Court Family** **Hours: 40 hours per week, working weekends on rota, (Shift times 07:00-17:30)** Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the manager...

  • Kitchen Assistant 40 Hours

    5 months ago

    Roehampton, United Kingdom Country Court Full time

    **Kitchen Assistant -Required at **Lyle House Care Home, Roehampton London SW15, Part of the Country Court Family** **Hours: 40 Hours per week, working weekends on rota** Lyle House Care Home in Roehampton offers specialist residential and dementia care across 4 floors of luxury facilities. Our amazing staff led by the manager create a comforting routine...

  • Maintenance Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    Priory Healthcare is the UK’s leading provider of behavioural care. We have an outstanding reputation both for the service we deliver and for the investment we make in our people and in our environment. The facility has been a hospital since 1867 and has established an excellent reputation for providing the highest standards of care. For people suffering...

  • Assistant Psychologist/trainee Therapist

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    About Priory Roehampton: Set back within landscaped gardens, the tranquil environment of the Priory Hospital Roehampton offers calming and recovery focused residential treatment for up to 100 service users, as well as day care and outpatient services. Specialising in the management and treatment of mental health problems including addictions and eating...

  • Therapy Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams. They...

  • Bank Admin Assistant

    5 months ago

    Roehampton, United Kingdom Priory Healthcare Full time

    About the Role We are looking for an experienced admin assistant to join us on bank basis. They will be providing administration support across several departments including, admissions, patient enquiries, HR and other departments as needed. etc. They will work as part of a team of three to manage this. About Priory Roehampton Set back within landscaped...

  • Sen Teaching Assistant

    5 months ago

    Roehampton, United Kingdom Ortus Recruitment Full time

    **SEN Teaching Assistant | Roehampton| Full time-long term| September start** Ortus Recruitment are working with a mainstream primay school located in Roehampton and they are recruiting a SEN Teaching Assistant to commit to a full time-long term, from Monday-Friday, 8:30am-9:00pm starting in September start. **Responsibilities**: - Support children’s’...

  • Teaching Assistant

    1 month ago

    Roehampton, United Kingdom CV-Library Full time

    Teaching Assistant Location: Roehampton, Wandsworth Position: Teaching Assistant Start date: September Pay: £1700 - £2100 per monthAn OFSTED outstanding school in Wandsworth are looking for a teaching assistant to start as soon as possible in September with the view to work for the rest of the academic year and go permanenet for the right...

  • Teaching Assistant

    3 days ago

    Roehampton, United Kingdom CV-Library Full time

    Teaching Assistant Location: Roehampton, Wandsworth Position: Teaching Assistant Start date: November (ASAP) Pay: £1600 - £1900 per monthAn OFSTED outstanding school in Wandsworth are looking for a teaching assistant to start as soon as possible after half term with the view to work for the rest of the academic year and go permanenet for the...