Primary Care Coordinator

2 weeks ago


Borehamwood, Hertfordshire, United Kingdom Herts Health LTD Full time

About Herts Health LTD

Herts Health LTD is a leading provider of high-quality primary care services to our community. We are dedicated to delivering exceptional patient care and improving health outcomes.

Job Summary

We are seeking a motivated and organized individual to join our team as a Primary Care Coordinator/Administrator. This role will play a critical part in supporting our general practice teams to increase screening rates for national screening programs.

Main Responsibilities

Screening Programmes

  • Support general practice teams to increase screening rates by contacting hard-to-reach patients.
  • Log into EMIS and run searches using the population reporting tool.
  • Contact patients who have not responded to national screening invitations.
  • Provide patients with information on the benefits of participating in national screening programs.
  • Book appointments and address concerns where appropriate.
  • Record accurate notes in the patient medical record.
  • Feed back to the team on common themes and successes.

Document Management

  • File and code letters according to agreed protocols using Docman.
  • Identify any actions outstanding in the course of processing documentation and forward them on appropriately.
  • Feed back to the team on common themes.

Ad-Hoc Support

  • Provide cover to the reception team within the Enhanced Access Service.
  • Liaise with patients on changes to appointments.
  • Register patients to the clinical system.
  • Create referral forms/Blood forms as per clinical instruction.
  • Provide reception desk function.

Person Specification

Essential Requirements

  • Experience of working within a GP practice.
  • Experience of managing clinical documentation using Docman.
  • Experience of using EMIS clinical system.
  • Reception experience.

Desirable Requirements

  • 5 A-C GCSE grades (or equivalent).
  • Evidence of continuing professional development.

Key Skills

  • Excellent communication skills, both verbal and written.
  • Ability to empathize with patients.
  • Problem-solving ability.
  • Able to travel between sites as needed.
  • Able to commit to working between 12:00 and 20:00.
  • Able to commit to some Saturday cover.


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