Business Transformation Specialist

2 months ago

Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

About the Role

The University Hospitals Sussex NHS Foundation Trust (279) is seeking a highly skilled Business Transformation Specialist to join their team. As a key member of the organization, you will play a crucial role in facilitating business process changes, process mapping, and role re-design to maximize the benefits from IT solutions.

Main Responsibilities

  • Communicate the approach being followed to all stakeholders within the organization.
  • Research and provide local knowledge of the processes requiring change.
  • Ensure that clinical, non-clinical users, and management teams identify required business and organizational outcomes.
  • Ensure alignment of change activities with locally agreed aims, objectives, and benefits.
  • Identify change management risks and issues to relevant parties.

Process Mapping and Re-Engineering

  • Facilitate the mapping of current As Is and future To Be work processes by the teams involved for successful planning for each new system deployment, upgrade, or enhancement to meet identifiable quality standards, including governance controls.
  • Challenge process mapping that is departmentally or organizationally limited so that opportunities for pathway-based re-design or streamlining are not missed.
  • Identify, baseline, and forecast benefit opportunities that future processes will enable.
  • Connect relevant service modernization, workforce re-design, and organizational development projects and initiatives within the deployment.
  • Influence and negotiate new ways of working across the Trust by creating and presenting PowerPoint presentations where required.

People Change Management

  • Promote a climate of optimism and confidence in improving services by working with staff, including administrative and clerical staff, clinicians, and managers accountable for service delivery.
  • Highlight where role re-design issues arise from process mapping so that they are appropriately addressed by relevant professional support.
  • Support organizational leaders to define organizational re-design, workforce management, job design, organization structure, and policies and procedures and desired cultural changes.
  • Develop strong working relationships and networks with stakeholders.
  • Promote and develop staff ownership of changed work processes and systems.

Person Specification

  • Degree level (ideally involving change management or organizational behavior) or equivalent experience.
  • Knowledge of the NHS services locally and service modernization issues.
  • Service modernization, process re-design, organizational development, and/or change management program.

Equality, Diversity, and Inclusion

  • Evidence of having championed diversity in previous roles (as appropriate to role).
  • Evidence of having undertaken own development to improve understanding of equalities issues.

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