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Workday Technical Support Specialist

2 months ago

London, Greater London, United Kingdom BDO Full time
About the Role

We are seeking a highly skilled Workday Technical Support Specialist to join our team at BDO. As a key member of our Workday team, you will provide technical support and expertise to our clients across the Workday platform.

Key Responsibilities
  • Provide technical support and guidance to clients on Workday configuration, integrations, and reporting.
  • Work with the Workday Technical Lead to design, develop, and implement integrations using Workday Studio Developer, Core Connectors, and other Workday tools.
  • Drive consistency and standards across design, development, and support for the technical elements of Workday.
  • Collaborate with other integration teams, including third parties and other IT teams, to ensure seamless integration and support.
  • Configure Workday Domain and Business Process Security Policies across all functional areas and create, edit, and assign security groups as per business requirements.
  • Provide security input into planning for future operating models and act as a point of consultation for the rest of the Workday team to discuss security implications for key changes.
  • Participate in Workday twice-yearly release review and testing by identifying impact/enhancement opportunities associated with new release features/functionality.
  • Serve as a strong technical consultative partner to HR and Finance teams in supporting HCM/Financials and PSA in Workday and related connected systems.
  • Be a subject matter expert on Workday technical configuration and options relating to integrations and technical elements of Workday.
  • Translate new requirements and functionality into solution designs which are documented and approved by the necessary design authority prior to implementation.
  • Keep up to date with trends and impacts and be active in the Workday community and beyond.
  • Input on design and system configuration in line with best practices, across Workday and the wider ecosystem.
  • Work with the testing team and perform testing to validate and implement integration and technical level changes in Workday.
  • Support the Workday Product Managers and support teams to deliver change as a result of 'break fix'.
  • Support the Workday team in ensuring continuous improvement and business benefit.
Requirements
  • Experience of using/supporting Workday PSA an advantage.
  • Experience of working on the end-to-end implementations of Workday Financials/PSA/Payroll and HCM Cloud transformation programmes & supporting post-implementation.
  • Experience with highly complex inbound, outbound, boomerang & cross-functional integrations between Finance, PSA, HR, Payroll & external systems using Workday tools.
  • Working knowledge of Workday Studio Development.
  • Working knowledge of Workday Core Connectors, EIB, RaaS, and Web Services.
  • Working knowledge of SOAP/REST APIs, XML, XSLT, and JSON.
  • Workday integrations experience required with a good understanding of integration design and testing concepts and integration frameworks (e.g., middleware, transformation logic).
  • Working knowledge of complex reporting including creating/maintaining calculated fields.
  • Experience in Workday Authentication Administration including Multi-Factor Authentication, SSO using SAML and Workday Mobile.
  • Comprehensive security knowledge covering encryption technologies, application security, network architectures, communications security, security technologies, authentication methodologies, etc.
  • Data conversion concepts and impacts on business processes (such as Workday EIBS/iLoads or bulk data loading).
About BDO

BDO is a leading accountancy and business advisory firm that provides advice and solutions to businesses across the UK. We work with ambitious, entrepreneurially-spirited businesses that fuel the economy, and our clients trust us because of the quality of our advice.

We are committed to helping our clients succeed and achieve their personal goals and career ambitions. Our team is passionate about delivering high-quality work and providing exceptional client service.

We are looking for a talented individual who shares our values and is passionate about delivering exceptional results. If you are a motivated and experienced Workday professional looking for a new challenge, we would love to hear from you.