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Revenue Collection Specialist

2 months ago

London, Greater London, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a highly skilled Revenue Collection Specialist to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for delivering exceptional results in the collection of revenues, including Council Tax and Non-Domestic Rates.

Key Responsibilities:

  • Meet individual and team targets in the delivery of the Revenues Service, including Council Tax billing and recovery, Non-Domestic Rates, Business Improvement Districts (BIDs), and Housing Benefit Overpayment (HBOP) recovery.
  • Induct and train new staff, and deliver training to existing staff as part of their development process, providing guidance and quality assurance in complex areas.
  • Liaise with the Valuation Office Agency (VOA) to ensure liability is correctly assessed and update the property database as directed, ensuring accurate reflection and reconciliation to the Banding List.
  • Provide information and produce written responses to valuation appeals as required.
  • Maintain effective working relationships with registered social landlords, internal council housing, Housing Benefits sections, other local authorities, businesses, BIDs companies, voluntary sector organizations, and central/local government departments.

Requirements:

  • Extensive knowledge of Revenues, including relevant legislation and regulations.
  • 5 GCSEs (including English and Maths) or equivalent, or work experience of at least an equivalent level.

Desirable Skills:

  • Significant experience of Revenues administration working practice and procedures, preferably in a delivery role.
  • Experience of dealing directly with and advising members of the public in a professional manner under all circumstances.
  • Experience of attending and interviewing customers at Court.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.