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Audio Support Specialist

2 months ago

Halifax, Calderdale, United Kingdom Langham Recruitment Full time £35,000

Position: Audio Support Specialist | Broadcast Technology | Hybrid Work Model | Competitive Salary

Our client, a leader in the audio broadcast technology sector, is seeking a skilled Audio Support Specialist to join their expanding team. This role involves providing expert assistance for advanced audio mixing equipment utilized in prestigious events and institutions.

Role Overview:
As an Audio Support Specialist, you will leverage your technical expertise to assist clients in effectively utilizing audio mixing solutions. A minimum of three years of relevant experience in customer support or technical assistance is required, along with a solid understanding of mixing consoles.

Key Responsibilities:
1. Address service inquiries and customer calls with promptness and professionalism.
2. Conduct on-site service interventions, including system upgrades and troubleshooting.
3. Utilize factory resources to diagnose and resolve reported issues.
4. Maintain comprehensive service records and documentation.
5. Collaborate with the Development Team to identify and rectify software-related challenges.

Essential Qualifications:
- Over three years of experience in technical support or customer service roles.
- In-depth knowledge of audio mixing technology is crucial.
- A customer-centric approach with a focus on delivering effective solutions.
- Strong understanding of networking protocols, including IP, TCP, UDP, RTP, and RTSP.
- Proficiency in LAN setup and experience with networking devices (VLAN, ACL, etc.).
- Relevant IT networking certification (CCNA/CCNP or equivalent) is preferred.
- High level of computer literacy and familiarity with various software applications.

Benefits:
- Competitive salary package.
- Comprehensive health insurance.
- Participation in a cycle-to-work initiative.
- Annual travel pass for public transport.
- Access to fitness membership.

Langham Recruitment Ltd is managing this Audio Support Specialist opportunity. They are a registered employment agency in England and Wales.