Claims Specialist

3 weeks ago


Mansfield, Nottinghamshire, United Kingdom National Highways Full time
Claims Handler Role

We are seeking a skilled Claims Handler to join our Green Claims Team at National Highways. As a Claims Handler, you will be responsible for managing a portfolio of cases, working with various stakeholders to ensure the collection of robust information and timely claims resolution.

Key Responsibilities:
  • Investigate cases thoroughly, gathering evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
  • Collaborate with the legal department and barristers to obtain supporting evidence for claims, ensuring all decisions withstand scrutiny and comply with regulations and legislation.
  • Directly contact claimants, interrogate their version of events, and apply professional judgment and experience to support case resolution.
  • Work closely with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information for case resolution.
  • Closely monitor and manage cases, ensuring timely resolution through negotiation with insurers and loss adjusters or by sending recommendations to the Claims Manager.
  • Produce recommendations and reports for the Claims Manager, ensuring accurate recording for auditing purposes and providing robust arguments to aid decision-making.
Requirements:
  • Experience in handling cases within an insurance claims environment (desirable).
  • Excellent negotiating and client management skills.
  • Able to work under pressure and prioritize workload effectively.
  • Excellent interpersonal and communication skills.
  • Previous experience in office administration and competent IT skills, particularly Microsoft Word and Excel.
About Us:

National Highways is a collaborative organization, and our Business Services team plays a crucial role in delivering our objectives. We are looking for a skilled Claims Handler to join our team and contribute to our success.


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