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Operations Manager
2 months ago
Job Opportunity
Operations Manager
This is a fantastic opportunity to become an Operations Manager for a not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups.
In this role, you'll be working as part of a large team that supports an important Government contract, with a big part of this role looking at opportunities for process and service improvement, as well as data strategy and team management.
This role is based in a hybrid work environment, allowing for flexibility and work-life balance.
The Role:
- Help to lead and manage the Contract Management Team, fostering a collaborative and empowering work environment.
- Oversee business support functions, ensuring the efficient use of resources and the achievement of key objectives.
- Plan and manage strategic business change and improvement projects, ensuring timely completion within budget and alignment with project objectives.
- Receive, review, and analyze management information reports and invoicing data to identify performance trends, exceptions, and risks, and report these to the Contract Director.
- Coach and support direct reports, ensuring they develop the necessary competencies and performance standards, while fostering a positive team environment.
- Any experience at a senior level within a relevant sector, helping to manage complex Government contracts would be an advantage.
- Significant experience in leading and managing change projects, including culture change.
- Expertise in developing and implementing quality standards, compliance procedures, and service governance.
- Strong financial management skills, with experience overseeing invoicing processes and costs, ensuring accurate financial reporting and workload forecasting.
- Excellent analytical and report-writing skills, with confidence in working with data to evaluate service delivery effectiveness.
- PRINCE 2 or any other project management qualification.
