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Quality Assurance and Governance Lead
2 months ago
We are seeking a highly skilled Quality Assurance and Compliance Manager to join our team at Dedicate Recruitment Ltd. As a key member of our organization, you will be responsible for leading our quality assurance efforts and ensuring compliance with relevant regulations and standards.
Key Responsibilities:- Lead Quality Assurance Initiatives: Develop and implement an annual cycle of quality assurance activities across our organization, ensuring that all aspects of our operations are aligned with our quality standards.
- Manage Quality Assurance Team: Lead a team of staff who deliver quality assurance activities, staff coaching, and manage concerns and complaints.
- Provide Quality Reports: Prepare accurate and coherent reports and summaries of quality assurance activities for internal and external stakeholders.
- Interpret Regulations and Guidance: Interpret new or updated legislation, statutory guidance, and regulations to inform quality assurance processes and ensure compliance.
- Conduct Investigations and Root Cause Analysis: Undertake specific project work, including root cause analysis, investigation of critical incidents, and report and make recommendations in a timely manner.
- Contribute to Quality Improvement Plans: Actively contribute to related processes, such as Self-Assessment Reporting and Quality Improvement Plans.
- Sustain Relationships with External Stakeholders: Sustain and enhance key relationships with external stakeholders and third-party providers.
- Review and Develop Policies and Procedures: Review and develop selected policies and procedures, and lead staff by example in adhering to all policies and procedures.
The successful candidate will hold a Level 5 Diploma in Leadership and Management for Adult Care, with experience of management in a regulated adult care environment. Ideally, this will be a CQC (Care Quality Commission) inspection role, an expert by experience, or similar experience of service audit. You will have knowledge of operational quality assurance or compliance audit, CQC Regulations, Standards, Key Lines of Enquiry, and GDPR (General Data Protection Regulations).
A natural team leader, you will have excellent communication skills, able to analyze data and develop action plans for quality improvement. A driving license and access to a car are essential for this role.
In return, we offer employer-matched pension contributions up to 6%, free parking on site, and generous occupational sick pay, maternity, and paternity benefits. There is also some scope for flexible working.
