Customer Service Representative

12 hours ago


Taunton, Somerset, United Kingdom Jobseekers Recruitment Services Full time

At Jobseekers Recruitment Services, we're seeking a skilled Customer Service Advisor to deliver exceptional customer experiences. This role is perfect for individuals who thrive in fast-paced environments and possess outstanding communication skills.

The Role

As a Customer Service Advisor, you'll be responsible for providing top-notch customer service to our clients, primarily through phone calls and administrative tasks. Your primary goal will be to ensure customer satisfaction by resolving issues efficiently and effectively.

Key Responsibilities
  • Respond to incoming calls and escalate complex cases with empathy and professionalism.
  • Navigate our client's website and promote it to customers.
  • Handle a range of phone calls from various customers, including new claims and ongoing policy updates.
  • Communicate clearly and accurately with customers, providing information and signposting to approved services.
  • Accurately record information and update the system.
Requirements
  • A passion for delivering exceptional customer service and a desire to be part of a team that values customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

We're looking for a dedicated and customer-focused individual who can make a real difference in our clients' lives. If you're passionate about delivering outstanding customer experiences, we'd love to hear from you.



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