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Head of Facilities Manager

2 months ago

Perranporth, Cornwall, United Kingdom Haven Holidays Full time
About the Role

We are seeking an experienced and skilled Head of Facilities Manager to join our team at Haven Holidays. As a key member of our Senior Leadership Team, you will be responsible for leading a large team of professionals in maintaining the highest standards of facilities management across our parks.

Key Responsibilities
  • Leadership and Team Management: Provide visionary leadership to the Facilities team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high-performing team.
  • Guest Experience: Interact with guests, build trusted relationships with owners, and address both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily.
  • Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
  • Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
  • Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
  • Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
What We Offer
  • Competitive Salary: Highly competitive salary with the potential for up to 25% annual bonus.
  • Benefits Package: Comprehensive benefits package, including free use of leisure facilities, discounts on food and shopping, and access to training and development opportunities.
  • Opportunities for Growth: Opportunities for career advancement and professional development within a dynamic and growing organization.
Requirements
  • Experience: Previous experience at a senior level within a hard and soft facilities management role.
  • Leadership and Management Skills: Strong leadership and management skills, with a proven ability to motivate and develop a team.
  • Strategic Planning and Problem-Solving: Excellent strategic planning and problem-solving abilities.
  • Communication and Interpersonal Skills: Exceptional communication and interpersonal skills.
  • Industry Knowledge: Knowledge of industry guidelines, regulations, legislation, and best practices.
About Us

Haven Holidays is a leading provider of holiday parks and resorts in the UK. We are part of the award-winning Bourne Leisure family, which includes Warner Hotels. We have a strong commitment to our employees and strive to create a positive and supportive work environment.