Team Welfare Coordinator

Join our team at Perran Sands Holiday Park with its spectacular location nestled in the sand dunes above the famous Perranporth in Cornwall.

Perranporth, Cornwall TR6 0AQ GBR

Job Details
Come and join our One Great Team here at Haven as a Team Welfare Coordinator
6 Month Fixed Term Contract

Are you people focussed and passionate about enhancing the social and cultural environment for our live-on team? Do you thrive in a collaborative setting and have a knack for creating positive experiences? If so, this could be the perfect role for you
As a Team Welfare Coordinator, you will play a pivotal role in ensuring that our live-on team members have an exceptional experience from their very first day with us. You will be integral in supporting their welfare, wellbeing, safeguarding, and safety, as well as maintaining high standards of team accommodation throughout their seasonal stay at the park.

As part of our Park People & Safety Team you will
- Provide comprehensive support for live-on team members, focusing on induction, accommodation, and wellbeing.
- Allocate team accommodation, ensuring it suits team members' needs, including shift patterns.
- Collaborate with People Admin to distribute live-on agreements and handle administrative tasks like DBS checks and payroll deductions.
- Maintain high standards for live-on accommodation.
- Build and sustain positive relationships with the live-on team, promoting Haven culture and values.
- Organize team social events, such as quizzes, activities, sports, and trips.
- Address accommodation issues with the Facilities Department, ensuring timely maintenance.
- Conduct routine accommodation checks, manage inventories, and oversee the exit process, addressing any damages.
- Promote and uphold the park's culture and values.
- Engage with stakeholders on team welfare, facilitating listening groups to improve the live-on experience.
- Escalate incidents involving live-on team members to the Head of Experience, with support from the People Partner.
- Support the park's cultural calendar and activities.
- Work closely on the park during peak season; support community links outside of peak season

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied)

**Pay Rates**: £12.44 per hour

Experience and Qualifications
- Excellent interpersonal and communication skills.
- Strong organizational abilities with a keen eye for detail.
- Ability to build and maintain positive relationships.
- Previous experience in a welfare/team support/warden role (desirable)
- Mental Health First Aid qualified, or equivalent (desirable)
- Understanding of welfare, wellbeing, safeguarding practices and People Policies.
- Proactive and able to work independently as well as part of a team.
- Good understanding of Health & Safety requirements and legislation
- Advanced IT knowledge

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours.

We would love to hear from you

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.