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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a skilled Transfer Analyst to join our Client Solutions Operations team. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our transfer processes.Key ResponsibilitiesManage multiple queries and prioritize tasks to meet agreed timeframes.Identify...
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Financial Services Transfer Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a skilled Transfer Analyst to join our Client Solutions Operations team. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our transfer processes.Key ResponsibilitiesManage multiple queries and prioritize tasks to meet agreed timeframes.Identify...
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a skilled Client Solutions Transfer Analyst to join our User Client Solutions Operations teams. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring seamless transfer processes.Key ResponsibilitiesManage multiple queries and prioritize tasks to meet agreed timeframes,...
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Financial Services Transfer Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a skilled Client Solutions Transfer Analyst to join our User Client Solutions Operations teams. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring seamless transfer processes.Key ResponsibilitiesManage multiple queries and prioritize tasks to meet agreed timeframes,...
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Financial Services Transfer Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeWe're seeking a skilled Client Solutions Transfer Analyst to join our user Client Solutions Operations teams. This role requires exceptional customer service skills, with a focus on maintaining a healthy balance between delivering on customer needs and expectations, while managing a dynamic and varied workload.As a Client Solutions Transfer Analyst, you'll...
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Financial Services Transfer Specialist
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Financial Services Transfer Specialist
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Financial Services Specialist
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Financial Operations Analyst
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Financial Operations Analyst
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeAbout the RoleWe are seeking a highly organized and customer-focused Client Solutions Transfer Specialist to join our Client Solutions Operations team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that all queries are resolved within agreed timeframes.Key ResponsibilitiesManage multiple queries...
Financial Services Agent
2 months ago
We are seeking a highly skilled and motivated Credit Operations Agent to join our team at Three UK. As a Credit Operations Agent, you will play a critical role in ensuring the smooth operation of our credit processes, providing exceptional customer service, and working closely with our customers to resolve any issues that may arise.
Key Responsibilities- Customer Service: Provide exceptional customer service in every interaction, ensuring that our customers receive a high level of service and support.
- Task Management: Work allocated offline tasks (processes) as directed by your supervisor, ensuring that tasks are completed efficiently and effectively.
- Complaint Resolution: Manage, resolve, and escalate complaints accordingly in line with our complaints process, ensuring that our customers receive a fair and timely resolution.
- Follow-up Work: Manage all follow-up work, diarising actions to ensure that they are fully resolved and completed.
- Multitasking: Multitask between several different workstreams to support customer demand, ensuring that our customers receive a high level of service.
- Knowledge and Development: Maintain your knowledge and understanding through self-development and learning, ensuring that you are up-to-date with the latest industry trends and best practices.
- KPIs and SLAs: Ensure that set KPIs and SLAs are maintained and adhered to, ensuring that our customers receive a high level of service.
- Call Quality and Compliance: Adhere to call quality standards and compliance requirements, ensuring that our customers receive a high level of service and that we are compliant with all relevant regulations.
- Real-time Demand: React to real-time demand, re-prioritizing tasks to ensure that our customers receive a high level of service.
- Multi-skilled Environment: Ability to work in a multi-skilled environment, with a strong focus on customer service and problem-solving.
- Attention to Detail: Attention to detail is a must, with a strong focus on accuracy and attention to detail.
- Problem-solving: Good problem-solving ability, with a strong focus on resolving customer complaints and issues.
- Target Management: Ability to manage individual and team targets, with a strong focus on achieving results and meeting deadlines.
- Teamwork: Ability to work as part of a team, with a strong focus on collaboration and communication.
