Night Welfare Coordinator

1 week ago


Hartlepool, Hartlepool, United Kingdom TKB Housing CIC Full time

TKB Housing CIC, a Community Interest Company dedicated to providing safe housing solutions, is seeking a dedicated Night Welfare Officer to join our team. This role plays a crucial part in maintaining the functionality of our model to ensure a positive experience for our Service Users and tenants.

Key Responsibilities:

  • Conduct welfare checks on properties to identify potential issues.
  • Collaborate with Local Authorities to inform them of availability within our operating areas.
  • Collect information from potential tenants, risk assess properties, and relocate tenants to temporary accommodations.
  • Complete paperwork and hand over keys to tenants, explaining property rules.
  • Communicate with Local Authorities via email to provide completed paperwork.
  • Utilize Microsoft SharePoint to manage tasks and information.
  • Address on-call tasks, including property maintenance issues, key management, and incident reporting.
  • Apply problem-solving skills and think critically to resolve issues.
  • Work independently and effectively in a dynamic environment.
  • Develop strong relationships with tenants and colleagues.

Requirements:

  • 1 year of experience in housing support.
  • 1 year of experience in security (preferred).

Licenses/Certifications:

  • Valid driving license.
  • DBS (desired).
  • SIA (desired).

Travel Requirements:

  • 100% willingness to travel.

Work Environment:

This role involves working on the road, with a 4 on 4 off schedule, including weekends.



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