Shift Manager

1 month ago


Hartlepool, United Kingdom Taskmaster Full time

Shift Manager

Taskmaster are currently recruiting for a Shift Manager for our client based in Hartlepool.

Main Duties:

* Daily monitoring and processing of shared mailbox requests.

* Updating and maintaining change control records in trackers.

* Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.

* Update compliance records as required by the contract.

* Support Operations teams with training and guidance.

* Coordinate ad-hoc requests with the Operations teams.

* Monitor punctuality and fundamental behaviours within the team and escalate any issues to line manager.

* Provide guidance and knowledge around referrals to the team.

* Supporting internal / client calls when required.

* Keeping up to date records of sickness, lateness, Absences and Appointments within the team, escalating to line manager where required.

* Being First point of contact for sickness, lateness, Absences and Appointments, notifying line manager.

Skills:

* Good literacy skills.

* Process awareness – can follow and implement process.

* Can interact well with various groups and stakeholders.

* Good communication skills.

* People development / mentoring / coaching.

* Prioritisation and delegating of work within the team.

* Problem solving using initiative when dealing with complex queries.

* Managing workload and prioritisation of tasks.

Start times: Day and Night shifts available.

Pay: £14.00ph days and £15.00ph nights

Please apply for full details.

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)


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