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Unified Communications Systems Administrator
2 months ago
About Hakim Group
Hakim Group stands as the leading independent optician group in the UK, achieving remarkable growth through our commitment to core values: honesty, ambition, kindness, industriousness, and meticulousness.
Our People
Our employees are the essence of our success. We equip you with the necessary tools to excel in your position, offering a structured career path aimed at helping you realize your aspirations and evolve into your best self.
Employee Benefits
We provide an array of exceptional benefits, including a calendar filled with engaging events, a comprehensive employee health plan, access to our financial flexibility fund, and a Rewards portal. You will be welcomed into our expanding family of team members and immersed in our celebrated Hakim Group culture.
Role Overview
As a Unified Communications Systems Administrator, you will work closely with our practices, partners, team members, and service providers to oversee our existing telephony services and facilitate the transition of our analogue customers to appropriate digital solutions. This role offers the chance to continuously innovate our operational processes and contribute to our ongoing expansion.
Key Responsibilities
- Collaborate with HQ teams and Practice Partners to provide support for all telecommunications and UC-related issues.
- Manage vendor relationships with key service providers, encompassing both on-premises and cloud services.
- Oversee critical incident management, ensuring prompt restoration of services and implementing root cause fixes and preventative measures.
- Engage with service providers, utilizing portals as necessary, to raise and escalate support inquiries until resolution.
- Assess current provisions and offer suitable technical and commercial recommendations for upgrades and replacements.
- Partner with practice leaders to transition on-premises telephony systems to cloud-based solutions.
- Stay informed about digital switchover initiatives and emerging technologies that could enhance business operations.
- Adapt to changes in work priorities and undertake additional duties as needed to ensure the efficient functioning of services.
The Ideal Candidate
You will be a customer-oriented team player with excellent communication abilities. Possessing extensive knowledge of telephony and UC solutions, you will be adept at resolving issues and proposing forward-thinking solutions. Your experience may include roles such as account manager or sales executive within the telecommunications sector, enabling you to assess needs effectively and convey technical information to non-technical stakeholders while understanding the significance of meeting operational demands.
