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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service, addressing customer inquiries, and ensuring their overall satisfaction.
Key Responsibilities:
- Act as the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
- Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless communication and a positive customer experience.
- Stay up-to-date with company policies, procedures, and guidelines to ensure compliance and provide accurate information to customers.
What We Offer:
- A competitive salary and uncapped commission structure.
- Opportunities for career progression and professional development within a leading estate agency and property services provider.
- A comprehensive training program to enhance your skills and knowledge in customer service and sales.
- A dynamic and supportive team environment with regular team nights out and social events.
- Access to industry-leading training and development opportunities.
- A range of employee benefits, including free on-site parking and a wellness program.
Requirements:
- Excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Strong interpersonal skills, with the ability to work well in a team and adapt to changing situations.
- Basic computer proficiency and familiarity with office software applications.
- A customer-focused mindset, with a genuine desire to assist others and provide exceptional service.
- Ability to work in a fast-paced environment, with a high level of energy and motivation.
About Us:
Connells Group is the largest and most successful estate agency and property services provider in the UK, with a network of over 1,250 branches. We offer a range of services, including residential sales and lettings, new homes, mortgage services, surveying, conveyancing, and more.
We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
