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Administrative Assistant
2 months ago
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at University Hospitals of Leicester NHS Trust. As an Administrative Assistant, you will play a vital role in providing clerical and administrative support to our Outpatient/Day Case and Endoscopy Service.
Key Responsibilities- Provide exceptional customer service to patients, visitors, and staff, ensuring a courteous and efficient experience.
- Manage and maintain accurate and up-to-date patient records, including preparation of notes for clinical sessions and booking appointments.
- Coordinate and facilitate the smooth operation of the administration service, including reception, records, and preparation of sessions.
- Collaborate with the department manager and outpatient staff to ensure all request forms are comprehensively completed and that all test results are available for outpatient clinics as requested.
- Develop and maintain effective relationships with internal and external stakeholders, including UHL staff, Department Heads, Senior Managers, Visiting Clinicians, and relevant external organizations.
- Ensure the highest standards of patient experience and quality are maintained, adhering to the Trust's values and policies.
- Good general education to GCSE level or equivalent, including English Grade C.
- Excellent computer skills, including experience with Microsoft packages.
- Strong written and oral communication skills, with the ability to work as part of a team and remain calm under pressure.
- Ability to work accurately and pay attention to detail, with a demonstrated understanding of and commitment to maintaining confidentiality at all times.
- Flexibility to work between the hours of 8am and 9pm over a 5-6 day rota, which may progress to 7 days, and to cover across localities.
University Hospitals of Leicester NHS Trust is a leading healthcare provider, committed to delivering high-quality care to our patients. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years. We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence. We will embed health equality in all we do, taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
We are proud to be a values-driven organization, committed to being compassionate, proud, inclusive, and one team. We are excited to welcome a talented and dedicated individual to our team, who shares our values and is passionate about delivering exceptional patient care.
