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Account Success Manager

2 months ago

Market Harborough, Leicestershire, United Kingdom Leads Full time
About the Role

We are seeking a highly skilled Account Success Manager to join our team at Leads. As a key member of our client-facing team, you will be responsible for nurturing and maintaining strong relationships with our diverse client base across various industries.

Your primary focus will be on working closely with a portfolio of key client accounts, providing exceptional customer service to non-managed accounts, and driving account expansion and growth. You will identify opportunities for upselling or cross-selling our services, resolve any client issues or concerns, and provide regular updates and reports on account performance.

Key Responsibilities
  • Build and maintain strong relationships with clients to drive business growth and retention
  • Identify and capitalize on opportunities for account expansion and revenue growth
  • Provide exceptional customer service to non-managed accounts and resolve any client issues or concerns
  • Monitor market trends and competitor activity relevant to clients and provide insights to drive business decisions
  • Collaborate with internal departments to deliver on client expectations and drive business growth
Requirements
  • Proven experience in account management and/or sales with a track record of revenue growth and expansion
  • Commercial acumen with a growth mindset and a passion for building and nurturing client relationships
  • Ability to thrive in a fast-paced work environment, multitasking multiple processes and priorities
  • Experience in debt management and payment collection is a plus
What We Offer
  • A competitive salary of £26,000
  • 25 days of annual leave
  • Hybrid working arrangement
  • An open and inclusive culture that fosters personal growth and initiative
  • Knowledge sessions hosted by internal and external experts
  • Health insurance
  • Provided equipment (Macbook, mouse/keyboard)
  • Access to mental health support through OpenUp
  • The opportunity to work fully remotely for up to a month per year from a location of your choice
About Leads

We are a technology-driven lead generation agency with a global presence across eleven offices in nine countries. Our mission is to provide empowering business solutions on a global scale, delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search, and organic. We are committed to continually scaling our business while growing as individuals in the process.

We believe in a culture of trust, ownership, growth, and teamwork. Our recruitment process is designed to ensure the best fit, comprising a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.