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Front Office Manager
2 months ago
About Montcalm Marble Arch
Montcalm Marble Arch is a five-star hotel located on a historic crescent in the heart of London, steps from Hyde Park and the West End. As a member of the Montcalm Collection, we offer a unique blend of luxury and hospitality. Our hotel is currently undergoing a sensitive restoration, which includes a wellness space, community-welcoming public spaces, and a restaurant helmed by an internationally acclaimed chef.
Job Summary
We are seeking a skilled and ambitious Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the highest levels of customer service are consistently delivered to our guests. You will play a pivotal role in shaping the Montcalm Collection's next chapter and showcasing your skills as a trusted ambassador for one of our hotels.
Key Responsibilities
- Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.
- Manage the front office team members to ensure all company procedures and standards are being adhered to.
- Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and develop the team members where necessary.
- Plan and prepare employee rotas and monitor staffing levels to meet business demands.
Essential Qualifications
- Good working knowledge of Opera
- Previous experience in a similar role and ideally in boutique hotels
- Excellent leadership skills and proven track record of training and developing employees.
- Positive attitude and excellent communication skills
- Attention to detail, great communication and organisational skills.
- Ability to anticipate and resolve challenges / complaints.
- Commitment to delivering a high level of customer service.
Benefits
- Competitive salary
- A supportive, empowering team environment
- Benefits platform with various discounts
- Wellbeing support, workshops and advice
- 28 holidays including eight bank holidays, with more holidays after two-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Access to wellbeing platform and sessions, including EAP
- Awards and Recognition Programme
- Annual parties
- Regular and ongoing training and development, including leadership workshops
- Pension scheme
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
