Customer Operations Senior Advisor

6 days ago


East London, United Kingdom TPP Recruitment Full time
About the Role

We are seeking a highly skilled Customer Operations Senior Advisor to join our team at TPP Recruitment. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and driving process improvements across our customer journeys.

Main Responsibilities
  • Manage and resolve high-risk customer queries across multiple channels within agreed service levels.
  • Drive process improvements and deliver enhancements to customer journeys, identifying opportunities for development and implementing changes to improve efficiency and effectiveness.
  • Build and maintain effective relationships with internal teams to ensure a coordinated approach to all activities and deliver seamless customer experiences.
  • Provide expert advice and guidance on specialist areas, supporting colleagues with complex customer queries and ensuring accurate data processing and GDPR compliance.
Requirements
  • Strong communication and decision-making skills, with a focus on delivering customer satisfaction and resolving complex issues.
  • Experience in a customer-facing environment, managing complaints and working to service level agreements.
  • Ability to investigate and resolve issues, demonstrating strong analytical and problem-solving abilities.
  • Organised and outcome-driven, capable of meeting deadlines and managing workload independently.
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and CRM systems.
  • Experience in delivering training and support to colleagues is a plus.
What We Offer

As a Customer Operations Senior Advisor at TPP Recruitment, you will have the opportunity to work with a dynamic team, driving process improvements and delivering exceptional customer service. We offer a competitive salary and a range of benefits, including professional development opportunities and a supportive work environment.



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