Customer Operations Senior Advisor
6 days ago
We are seeking a highly skilled Customer Operations Senior Advisor to join our team at TPP Recruitment. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and driving process improvements across our customer journeys.
Main Responsibilities- Manage and resolve high-risk customer queries across multiple channels within agreed service levels.
- Drive process improvements and deliver enhancements to customer journeys, identifying opportunities for development and implementing changes to improve efficiency and effectiveness.
- Build and maintain effective relationships with internal teams to ensure a coordinated approach to all activities and deliver seamless customer experiences.
- Provide expert advice and guidance on specialist areas, supporting colleagues with complex customer queries and ensuring accurate data processing and GDPR compliance.
- Strong communication and decision-making skills, with a focus on delivering customer satisfaction and resolving complex issues.
- Experience in a customer-facing environment, managing complaints and working to service level agreements.
- Ability to investigate and resolve issues, demonstrating strong analytical and problem-solving abilities.
- Organised and outcome-driven, capable of meeting deadlines and managing workload independently.
- Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and CRM systems.
- Experience in delivering training and support to colleagues is a plus.
As a Customer Operations Senior Advisor at TPP Recruitment, you will have the opportunity to work with a dynamic team, driving process improvements and delivering exceptional customer service. We offer a competitive salary and a range of benefits, including professional development opportunities and a supportive work environment.
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Customer Operations Senior Advisor
6 days ago
East London, United Kingdom TPP Recruitment Full timeDo you enjoy a customer driven role? Do you have experience dealing with complex queries? Have you mentored/coached junior members of staff? This role would suit someone with experience of Microsoft office skills and someone that enjoys improving processes. Enjoys spotting an opportunity to make improvements.Work setting: 2 days in the office/3 days from...
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East London, United Kingdom TPP Recruitment Full timeDo you enjoy a customer driven role? Do you have experience dealing with complex queries? Have you mentored/coached junior members of staff? This role would suit someone with experience of Microsoft office skills and someone that enjoys improving processes. Enjoys spotting an opportunity to make improvements.Work setting: 2 days in the office/3 days from...
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