Spa Operations Manager

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Bannatyne Health Club Full time
Spa Manager Job Description

Job Title: Spa Manager

Location: Milton Keynes

Job Type: Full-time

Hours: 40 hours per week

Rate of Pay: £13.00 per hour

About the Role

We are seeking a highly motivated and experienced Spa Manager to lead our team at Bannatyne Health Club in Milton Keynes. As a Spa Manager, you will be responsible for overseeing the daily operations of the spa, ensuring a seamless and relaxing experience for all guests.

You will lead, motivate, and manage a team of skilled therapists and support staff, developing and implementing strategies to increase spa revenue and client satisfaction. You will also perform a variety of spa treatments, maintain the highest standards of cleanliness, safety, and customer service, and manage inventory, budgets, and scheduling to ensure efficient spa operations.

Key Responsibilities
  • Oversee daily spa operations, ensuring a high level of customer satisfaction
  • Lead and manage a team of therapists and support staff
  • Develop and implement strategies to increase spa revenue and client satisfaction
  • Perform spa treatments, including massages, facials, manicures, and pedicures
  • Maintain high standards of cleanliness, safety, and customer service
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations
Requirements

To be successful in this role, you will need:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
  • Dynamic interpersonal skills and a customer-focused attitude
  • Excellent written and verbal communication skills
  • Proven experience of delivering excellent customer service
  • Ability to work flexible hours, including weekends and holidays
What We Offer

As a Spa Manager at Bannatyne Health Club, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Flexible working hours and a supportive team environment
  • Discounted spa treatments and products
  • Free gym membership and access to our wellness programs

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer experiences and leading a team to success, we would love to hear from you.

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