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Spa Operations Manager

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Bannatyne Full time

Spa Manager Job Description

As a Spa Manager at Bannatyne, you will be responsible for overseeing the daily operations of our luxurious spa, ensuring a seamless and relaxing experience for all guests. This role requires a talented individual who can lead a team of skilled therapists and support staff to deliver exceptional experiences.

Key Responsibilities:

  • Oversee daily spa operations, ensuring high standards of cleanliness, safety, and customer service.
  • Lead, motivate, and manage a team of therapists and support staff to achieve excellent results.
  • Develop and implement strategies to increase spa revenue and client satisfaction.
  • Perform a variety of spa treatments, tailored to meet guests' individual needs.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.

Requirements:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • KPI driven and results focused.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Proven experience of delivering excellent customer service.
  • Ability to work flexible hours, including weekends and holidays.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.