Spa Operations Manager

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Bannatyne Health Club Full time
Spa Manager Job Description

Job Title: Spa Manager

Location: Milton Keynes

Job Type: Full-time

Hours: 40 hours per week

Rate of Pay: £13.00 per hour

About the Role

We are seeking a highly motivated and experienced Spa Manager to join our team at Bannatyne Health Club. As a Spa Manager, you will be responsible for overseeing the daily operations of our luxurious spa, ensuring a seamless and relaxing experience for all guests.

You will lead, motivate, and manage a team of skilled therapists and support staff, developing and implementing strategies to increase spa revenue and client satisfaction.

Key Responsibilities
  • Oversee daily spa operations, ensuring exceptional customer service and a relaxing experience for all guests.
  • Lead and manage a team of therapists and support staff, providing guidance and support to ensure excellent service delivery.
  • Develop and implement strategies to increase spa revenue and client satisfaction, including marketing and promotional activities.
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  • Maintain the highest standards of cleanliness, safety, and customer service.
Requirements

To be successful in this role, you will need:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills, with the ability to speak confidently to clients face-to-face, over the telephone, and by email.
  • Proven experience of delivering excellent customer service.
  • Flexibility and proactivity in managing multiple priorities.
  • The ability to make decisions, solve problems, and take appropriate action.
  • Experience of managing a team and strong people development skills.
  • The ability to establish rapport, build trust, and demonstrate credibility.
What We Offer

As a Spa Manager at Bannatyne Health Club, you will enjoy a range of benefits, including:

  • B-Fuelled - Complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership (after 2 years service).
  • Discounted Spa Treatments - 30%.
  • Discounted Spa Goods - 20%.
  • ELEMIS Products - Discounted.
  • Discounted Meals and Beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health Well-Being & EAP Services.
  • Length of services awards.
  • Staff awards and Bonuses.
  • Discounted entertainment and shopping.
Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.

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